Privacy

Introduction

Welcome to Rekindle (getrekindle.app), an AI-powered photo restoration and enhancement service. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using Rekindle, you consent to the data practices described in this policy.

Information We Collect

1. Account Information

• What We Collect: Your name, email address, and profile avatar when you create an account. If you sign in via Google, we receive your basic profile information from that service.
• Purpose: To create and manage your account, provide customer support, and communicate with you about your account.

2. Uploaded Content

• What We Collect: Photos you upload for restoration, colorization, or animation. Previously submitted content and results may remain in your generation history under our retention policy.
• Purpose: To process your photos and audio through our AI services and deliver results back to you.

3. Usage Data

• What We Collect: Feature usage, AI generation history, credit consumption, and general interaction patterns.
• Purpose: To improve our services, optimize performance, and understand how users interact with Rekindle.

4. Device and Browser Information

• What We Collect: Your IP address, browser type and version, user agent, operating system, and preferred language/locale.
• Purpose: To ensure compatibility, detect and prevent fraud, and optimize the user experience.

5. Payment Information

• What We Collect: When you purchase credits or subscribe to a plan, your payment is processed by third-party payment processors (Waffo Pancake (default), Stripe, PayPal). We receive transaction records including order amounts, currency, and subscription status. We do not store your full credit card numbers or bank account details.
• Purpose: To process payments, manage subscriptions, and maintain billing records.

6. Cookies and Analytics

• What We Collect: We use cookies and similar technologies to maintain your session, remember your preferences, and collect analytics data.
• Purpose: To enhance your browsing experience and understand site usage patterns.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve Rekindle's services
• Process your photos through AI models for restoration, colorization, and animation
• Process payments and manage your credit balance
• Send you service-related notifications (e.g., task completion, credit balance alerts)
• Respond to your support requests
• Detect and prevent fraud, abuse, or unauthorized access
• Comply with legal obligations

Data Storage and Security

We take the security of your personal information seriously:

• All data is transmitted using industry-standard TLS encryption
• Uploaded files are stored securely on Cloudflare R2 cloud storage
• File access is controlled through time-limited presigned URLs that expire after a short period
• We implement access controls and authentication to protect against unauthorized access
• Payment processing is handled by PCI-compliant third-party processors

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

• Uploaded photos and generated results: Automatically deleted from our servers after 30 days
• Audio/voice samples: Deleted after processing is complete or within 30 days
• Account data: Retained for as long as your account is active. If you delete your account, your personal data will be removed within a reasonable timeframe
• Payment records: Retained as required by applicable tax and financial regulations
• Usage logs: Retained for up to 12 months for service improvement and security purposes

Third-Party Services

We use the following categories of third-party services to operate Rekindle:

• AI Processing Providers: To process your photos and generate restorations, colorizations, and animated videos
• Payment Processors: Waffo Pancake (default), Stripe, and PayPal for handling payments securely
• Cloud Storage: Cloudflare R2 for storing uploaded files and generated content
• Analytics: To understand usage patterns and improve our services
• Email Services: For sending transactional emails and notifications

These third-party services have their own privacy policies governing their use of your data.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party partners who help us operate our services, subject to confidentiality obligations
• Legal Requirements: To comply with legal obligations, court orders, or lawful requests from public authorities
• Safety and Rights: To protect the rights, property, or safety of Rekindle, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data and account
• Data Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at support@getrekindle.app.

Children's Privacy

Rekindle is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using Rekindle, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your data remains protected in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Rekindle: getrekindle.app Email: support@getrekindle.app

By using Rekindle, you acknowledge that you have read and understood this Privacy Policy.